Blog

Sujeeva Tissaarachchi has joined Xurrent in the role of Service Management Consultant.

Joanne Sweetman has joined Xurrent in the role of Field Marketing Manager.

The Xurrent Software as a Service (SaaS) solution has been awarded the ISO 27001:2013 and ISO 27018:2019 certifications.

Xurrent Takes Service Management to a New Level with Complete Control of Service Cost and Quality

Xurrent is delighted to welcome Experience Design as its partner.

Valery Jaspers has joined Xurrent’s Research & Development department as Software Engineer.

The Xurrent Open Raven Integration communicates event data from the Open Raven data security platform directly into Xurrent.

Xurrent is delighted to announce that Jan Brøndum has joined the team as Business Development Director.

Xurrent is delighted to welcome Fusion5 as its partner in New Zealand and Australia.

Organizations that use Xurrent and JDisc can now have the JDisc IT network documentation data automatically synchronized with the Xurrent CMDB.

Xurrent is delighted to announce that Annette Großer has joined the company in the role of Marketing Director.

Xurrent is delighted to welcome Jean-Marie Van Cutsem in the role of Service Management Architect.

Xurrent is proud to announce that it has joined the partner network of leading technology reseller and managed service provider (MSP) SCC. SCC has been trusted to run IT infrastructure services for leading businesses in the UK and across Europe for over 45 years.  They have over 7,000 employees and currently operate out of 45 […]

The Xurrent Docusnap Connector makes it possible for organizations to integrate their Docusnap data with their Xurrent account.

Daniel Walker joins Xurrent in the role of Marketing Operations Specialist to enable sales & marketing with systems and processes.

Xurrent is delighted to announce its new partnership with BilgeAdam Technologies, the leading IT services provider in Turkey.

Jan-Joost Spanjers is another talented software engineer who has joined Xurrent’s ever-growing development team.

Gertje Bosma joins Xurrent in the role of Content Strategist to deliver more targeted, engaging and relevant content.

Petr Behavka joins Xurrent as Business Development Director to help further grow Xurrent’s customer and partner base in the United Kingdom.

Xurrent is growing quickly in Australia, which is why Paul Lubik has joined to ensure Xurrent partners and customers are properly supported there.

It’s May and that can only mean one thing: the annual Xurrent customer and partner event Connect is just around the corner! Because we planned Connect & Learn 21 as a fully online event from the start this year, we were able to spread it out over the entire month of June and packed it […]

Xurrent receives SERVIEW CERTIFIEDTOOL seal of approval for all 19 of the ITIL 4 practices

Xurrent is proud to announce that Tomas Wenz has joined the team as Business Development Director DACH.

A new standard integration lets organizations that use Xurrent connect with customers and providers that use TOPdesk software. This integration allows for requests, changes, attachments and other data to be transferred between both organizations while ensuring that information stays in sync.  The Xurrent TOPdesk Connector, created by Joost-IT, is a near real-time two-way integration between […]

Xurrent has been recognized as a leader among ESM tools providers in Germany.  ISG’s Enterprise Service Management Tools quadrant compares software vendors for automation of cross-organizational processes based on existing functionalities, integration capabilities through standardized program interfaces and flexibility in workflow design. Information Services Group (ISG) is a leading global technology research and advisory firm known […]

The SailPoint Integration automates the approval gathering and provisioning for application access requests submitted in Xurrent Self Service.

Xurrent welcomes Patrick Bakker who has taken on the role of Communications Strategist in Xurrent's newly created marketing department.

Computer trouble can be hard to understand for non-specialist users.  For this reason, most, if not all, computer repair and support technicians are familiar with the dreaded “it does not work” trouble ticket.  Tier2Technologies invented the Helpdesk Button to create automated and meaningful tickets, integrated with Xurrent. The Helpdesk Button is a powerful service tool […]

Xurrent welcomes Patrick Bakker who has taken on the role of Communications Strategist in Xurrent's newly created marketing department.

To help customers meet their compliance requirements, Xurrent is pleased to announce that its System and Organization Controls (SOC) report is now available.

Xurrent welcomes Patrick Bakker who has taken on the role of Communications Strategist in Xurrent's newly created marketing department.

Xurrent is delighted to announce its partnership with Alpha-Tech, headquartered in Romania. This partnership not only adds another very experienced service management provider to the Xurrent Partner Network, but also marks Xurrent’s first local presence in the country.  Alpha-Tech’s technology experts aim to deliver quality services and help customers to improve their business visibility, accuracy […]

Xurrent is delighted to welcome CIH Solutions (CIHS) into the Xurrent Partner Network. Headquartered in the United Kingdom, CIHS empowers organizations to redefine and streamline their businesses using transformational technology. CIHS was established in 2007 specifically to address the gap between ITSM vendors and clients, understanding requirements, process improvement, ‘the art of possible’ with automation […]

Piotr Sołtan joins Xurrent's Customer Success department as Service Management Consultant to support Xurrent's customers and partners.

Xurrent welcomes Patrick Bakker who has taken on the role of Communications Strategist in Xurrent's newly created marketing department.

With David Griffiths accepting the role of VP Sales & Marketing, Xurrent adds another superstar to its management team.

The Xurrent Nexthink Connector has been released for organizations that use Xurrent as well as the Nexthink solution.

Xurrent would like to extend a very warm welcome to their newest partner Hikon.  The service management expert team at Hikon have joined the Xurrent Partner Network in the United Kingdom to support both local and multinational organizations with their Xurrent implementations. Hikon is a professional services company, providing implementation and managed services expertise.  Hikon’s expertise […]

Peter White has joined Xurrent as Business Development Director in our U.K. team where he is working with Andrew Smith and Andy Richardson.

This year's Xurrent Customer Advisory Board (CAB) meeting took place online, but still delivered an excellent list of development priorities.

Xurrent is delighted to announce its successful supplier application to the UK Government's G-Cloud 12 framework for software.

Thomas Fruhstuck has joined Xurrent as Chief Compliance Officer. He is the primary contact for customers for all compliance-related information.

Based in South Africa, Trevor Belter has joined Xurrent as Business Development Director - Middle East and Africa.

Today, Michael Wilken has joined the Xurrent team in Munich, Germany as service management architect to support partners and customers in the DACH region.

To help customers meet their compliance requirements, Xurrent is pleased to announce that its System and Organization Controls (SOC) report is now available.

Today we are proud to announce that industry heavyweight Fred Kouwenberg has joined the Xurrent team as Service Management Architect.

The Xurrent Community is a new website where all Xurrent enthusiasts can ask questions, offer solutions, share ideas and find answers.

Sebastian Ziemiński joins the Xurrent team as Service Management Consultant to assist Xurrent partners and customers with their implementations.

Aimée Hoskens joins Xurrent as Sales & Marketing Operations Manager with over 20 years of experience running marketing and communication programs.

Fried Hoeben has joined Xurrent and brings more than 2 decades of enterprise software development experience with him to Xurrent's development team.

Eelco Berghuis has joined Xurrent to establish new partnerships and support large organizations throughout their service management solution selection process.

Patterson Howard joins Xurrent as Sales Director DACH. Patt will build out Xurrent's partner network and customer base in Germany, Austria and Switzerland.

Xurrent announces its partnership with OpenVision in Thailand. This partnership marks Xurrent’s entry into the ITSM market of Southeast Asia.

ConnectNow has released its standard integration with Xurrent. This integration allows support agents to generate Xurrent requests from within chat sessions.

Xurrent is awarded with the SERVIEW CERTIFIEDTOOL certification for IT Service Management.

Xurrent Connect 2019 has come to an end. We welcomed delegates from over 20 countries aboard the ss Rotterdam. A record number of people attended this event.

IFDC and Xurrent sign agreement to further support and promote VeriSM and help organizations with their digital transformation initiatives.

Today we are welcoming James Lerch to the Xurrent Team. He will be supporting customers and partners with their Xurrent implementations.

Frank Bakker has joined Xurrent as Director Strategic Accounts. He will focus on the development of strategic relationships with enterprise organizations and partners.

To stop having to support two separate Self Service versions, classic Self Service will be switched off completely on June 01, 2019.

The Xurrent team is now home after another successful Connect event. This year not only featured the main conference but also included a full day of training where we caught up with partners and customers and made some new friends. According to our guests, the venue’s grand interior and the atmosphere on board made it […]

The first day of Connect 2018 focused on training workshops for customers, partners and prospects.With brilliant sunshine and a dynamic setting aboard the SS Rotterdam, our attendees had a packed day of interesting topics.

Another one of the world’s most experienced service management experts has joined Xurrent. Wouter Wyns joined last summer and now it is my great pleasure to announce that Andy Richardson has started at Xurrent. In his role as Service Management Architect, Andy’s primary focus will be partner enablement. That is where his 20-plus years of […]

As the go-live date for the GDPR is approaching fast, organizations are doing their best to meet the requirements. For the most part, this is a process of finding out what kind of personal information is processed, where and how.

Some of you may have already noticed that Stefan Hulls has joined the team. Stationed in Vienna, Stefan has a global responsibility as Business Development Executive for driving Xurrent’s marketing efforts and ensuring that our sales operations run smoothly. Stefan has spent his entire career in the Service Management industry. He originally started at BMC […]

The Service Manager Dag (22nd of March 2018, Den Bosch, Netherlands) is one of the leading events when it comes to all things Service Management in the Netherlands. Organised by KNVI, it serves as a networking and education day which was attended by more than 500 people from 456 organisations last year.

This years annual SDI Conference and Awards event will take place from the 12th to the 14th of March at the Hilton Birmingham Metropole, Birmingham. It is a fantastic opportunity to network with many of the service management industry’s finest people.

Wouter Wyns has joined Xurrent as Service Management Architect. He is the leader of the team that supports Xurrent customers and partners.