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Xurrent is delighted to welcome another talented service management consultant to support our fast-growing customer base and partner network. Sujeeva Tissaarachchi is an experienced IT service and process specialist based in Brisbane, Australia.
Sujeeva brings over 25 years of experience in global IT consultancy, financial, and government domains. He specializes in ITSM, ESM, and SIAM implementations and has worked with and implemented several service management tools, such as OTRS, HP OpenView Service Desk, ServiceNow, and Jira Service Management of Atlassian.
He is process-oriented, has an analytical and customer-centric mindset, and likes to help organizations move to the next level of service management experience, resulting in increased company productivity and profitability.
I’ve worked with several ITSM tools and Xurrent’s complete service management platform is truly unique. It enables seamless collaboration for internal and external service providers and, thanks to its impressive architecture, is much easier to manage than other service management solutions. What’s more, it provides management with complete transparency and control of service cost and quality. I look forward to introducing it to enterprises and helping them get the most out of Xurrent.
Sujeeva Tissaarachchi – Service Management Consultant
It’s great to have you on the team, Sujeeva!
A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.
3 Mins
July 1, 2026
News
Partners
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
Service Management
Enterprise
Integrations
