Insights & updates from our experts

The Service Manager Dag (March 22nd, 2018) in Den Bosch is one of the leading Service Management events in the Netherlands. The networking and education day is organized by KNVI and was attended by more than 500 people last year.
This year’s leading topic is Service Intelligence. Service Intelligence is the practical application of developments in areas such as Artificial Intelligence, Big Data, Robotics and Automation, and Digital Transformation. It also covers the utilization of development practices such as Continuous Delivery to support and achieve an organization’s business goals.

Xurrent Event Recommendations
KEYNOTE: The Influence Of Digital Transformation On Service Management
From 12:10 to 12:50
Speaker: Cor Winkler Prins – CEO at Xurrent, Inc.
ITSM Tooling In SIAM Organization
ROOM 2: INTEGRATION from 11:20 to 12:00
Speakers: Frans van Oudheusden – Service Desk Manager at Raet and Frank de Jong – Director ITSM at Infravision
VeriSM: service management for the digital age
STREAM 2 from 10:10
Speak Claire Agutter – Director at Scopsim

A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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