The first day of Connect 2018 focused on training workshops for customers, partners and prospects. With brilliant sunshine and a dynamic setting aboard the SS Rotterdam, our attendees had a packed day of interesting topics.
These workshops covered:
- Self Service Design
- Automation Rules
- Advanced UI Extensions
- Service Catalogue Setup
The first session reviewed all the design features in Xurrent and got people designing a brand new Self Service portal. The next session looked at many different ways in which Xurrent’s automation rules can be used to streamline an organization’s support processes.
The session on UI Extensions took the attendees into the more advanced ways of including additional fields and business logic in Xurrent forms. The Service Catalogue Setup training explained how easy it is to get all the services, service instances, service offerings and SLAs registered in the Xurrent account of a support organization, provided that all the small steps that need to be taken are taken in the correct order.
Day 2 also promises to be great, with presentations from Xurrent CEO Cor Winkler Prins, Simone Jo Moore and Marc Lammers, coach of the 2008 Olympic Gold Medal winning women’s field hockey team of The Netherlands.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.