The first day of Connect 2018 focused on training workshops for customers, partners and prospects. With brilliant sunshine and a dynamic setting aboard the SS Rotterdam, our attendees had a packed day of interesting topics.
These workshops covered:
- Self Service Design
- Automation Rules
- Advanced UI Extensions
- Service Catalogue Setup
The first session reviewed all the design features in Xurrent and got people designing a brand new Self Service portal. The next session looked at many different ways in which Xurrent’s automation rules can be used to streamline an organization’s support processes.
The session on UI Extensions took the attendees into the more advanced ways of including additional fields and business logic in Xurrent forms. The Service Catalogue Setup training explained how easy it is to get all the services, service instances, service offerings and SLAs registered in the Xurrent account of a support organization, provided that all the small steps that need to be taken are taken in the correct order.
Day 2 also promises to be great, with presentations from Xurrent CEO Cor Winkler Prins, Simone Jo Moore and Marc Lammers, coach of the 2008 Olympic Gold Medal winning women’s field hockey team of The Netherlands.
A Letter From Our CEO: Our Path Forward
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.