Insights & updates from our experts

Some of you may have already noticed that Stefan Hulls has joined the team. Stationed in Vienna, Stefan has a global responsibility as Business Development Executive for driving Xurrent’s marketing efforts and ensuring that our sales operations run smoothly. Stefan has spent his entire career in the Service Management industry. He originally started at BMC Software in Ireland. Later, he worked for Austrian Xurrent partner techwork GmbH and then for German open-source CMDB company synetics GmbH. What makes Stefan such a special asset is not just his sales and marketing experience or his ability to structure modern CRM tools, but his ability to get hands-on with service management applications. We are very lucky to have him on the team. Welcome Stefan!

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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