Blog

Yet another report has been added to the ‘Reports’ section of the Analytics console. This new report is called ‘Completed Requests by Completion Reason’. It is a horizontal bar chart which, by default, shows the number of requests that were completed with a specific completion reason over the past 3 months. This report can provide […]

The computer telephony integration (CTI) capabilities of Xurrent have been extended again. The new feature that was added allows support organizations to use their automatic call distributor (ACD) to collect a request ID from a caller before passing the call to the next available agent. When this agent accepts the call and the ACD passes […]

We are happy to announce the further growth of our partner network into Southern Europe. Today we welcome Factis, a well-known Portuguese ITSM firm with a long history of servicing customers in Portugal, Spain and Africa. The consultants of Factis are very experienced in implementing various IT service management solutions. With Xurrent they have the ability […]

Each record in Xurrent has an audit trail that shows who made which updates and when these updates were made. As an extra security feature, each audit entry includes not only the name of the person who made the update, but also the IP address from which this update was performed. That additional piece of […]

Some of the design capabilities in Xurrent allow organizations to add HTML, JavaScript and CSS. They can do this using the code editor that Xurrent provides. A few new usability features have been added to make this code editor easier to use. These new features are: Highlight matching brackets when the cursor is placed on […]

The Xurrent team is now home after another successful Connect event. This year not only featured the main conference but also included a full day of training where we caught up with partners and customers and made some new friends. According to our guests, the venue’s grand interior and the atmosphere on board made it […]

A number of additional reports have become available in the ‘Reports’ section of the Analytics console. The new reports are: Open Requests by Team Open Requests by Member Open Tasks by Team Open Tasks by Member Finished Tasks by Team Finished Tasks by Member Because the reports that present the number of requests or tasks […]

When a request is passed from the Xurrent account of an IT department to the Xurrent account of one of its managed service providers, the specialists of the MSP were already able to mention the following people in the Note field of the request: the person who is selected in the Requested by field the […]

When a support organization sets up its Xurrent account, it can specify in which currency it is going to enter, and report on, financial information. For the support organizations in the Czech Republic and Nigeria that are about to set up their Xurrent account, the following two currencies have been added: CZK Czech Koruna NGN […]

Earlier today, at Xurrent Connect 2018, Service-Flow and Xurrent announced that Xurrent is now fully compatible with Service-Flow’s ONEiO SaaS integration hub.  This maximizes the number of managed service providers that Xurrent customers are able to link up with. It is now easy to establish integrations with the service management applications used by managed service […]

The first day of Connect 2018 focused on training workshops for customers, partners and prospects.With brilliant sunshine and a dynamic setting aboard the SS Rotterdam, our attendees had a packed day of interesting topics.