The Zero-Downtime Migration Playbook — Xurrent IMR

Retire the Pager. Free for 12 Months.

Opsgenie shuts down for good on April 5, 2027. PagerDuty renewals keep climbing, especially once AIOps gets bolted on as an add-on. Either way, the decision is coming. This playbook is for the leaders who'd rather make that call on their own timeline than get forced into one at renewal.

Run Xurrent alongside your current tool for up to 12 months, free. Every alert hits both platforms. Your team keeps paging on the old system until they trust the new one, and you pay nothing until every team has cut over. No big-bang weekend, no single point where a bad hour cascades across the org.

Inside, you'll find the four-phase migration model, what transfers automatically on import, and why teams that treat this as a workflow rebuild come out with a real drop in on-call burden instead of just a swapped pager.

The Verdict: A migration is a rare shot at fixing the whole incident workflow, not just the pager

Most teams under-scope what a migration can do for them. The paging swap is the easy part. What separates a lateral move from a real upgrade is whether you use the moment to fix the alert noise, the war room chaos, and the postmortems that stall out three weeks after the retro.
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What's Inside the Playbook

• The four concerns that actually stall migrations. Missed pages, engineering time, ownership, and custom logic, and why each one is more manageable than teams expect going in.
• The four-phase migration model. Import, parallel run, team-by-team cutover, and decommission, with typical timelines for each phase.
• What transfers automatically. Users, schedules, escalation policies, services, and integrations, all moved through the API with no manual rebuild.
• What changes once you're migrated. Alert noise reduction, delayed notifications, auto-spun war rooms, and AI-drafted postmortems, built into the platform instead of sold as a separate SKU.
• What a dedicated migration engineer actually does. One person in your Slack channel from scoping call to decommission, included for every customer regardless of contract size.
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"Xurrent IMR's support team was extremely helpful and went the extra mile by connecting us with a dedicated developer resource to help us build on top of their offerings."

— Razorpay Engineering Team (60% reduction in incident management costs, 500+ engineers migrated in under a week).

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This isn't a sales deck dressed up as a guide. It's the model our migration engineers actually run, phase by phase, with the same primitives your team already knows. Download it, or skip straight to running it for yourself.