Insights & updates from our experts
When someone goes to the Records console and selects ‘People’, the view ‘All People’ opens by default. This view used to list all people of the account that is selected in the Account Switcher, plus all people who are registered in that account’s directory account.
Now this view also includes people from trusted accounts who have a role from the account that is selected in the Account Switcher. So from now on, all people who are listed in the view ‘All People with Roles‘ can also be seen in the ‘All People’ view.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.









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