Insights & updates from our experts
When someone goes to the Records console and selects ‘People’, the view ‘All People’ opens by default. This view used to list all people of the account that is selected in the Account Switcher, plus all people who are registered in that account’s directory account.
Now this view also includes people from trusted accounts who have a role from the account that is selected in the Account Switcher. So from now on, all people who are listed in the view ‘All People with Roles‘ can also be seen in the ‘All People’ view.


A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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