Webinar Series

Insert Coin. Stop Fighting Fires. Start Running IT.

UPCOMING

Jul 23, 2026 10:00 AM

The Background

Every IT organization is somewhere on a maturity journey. If your team is buried in ticket backlogs, drowning in alert noise, and spending specialist time on tasks that should be automated — this session was built for you.

In 1972, Pong shipped with one instruction, a handful of pixels, and changed everything. The right foundation doesn't have to be complicated. It just has to work. Join Xurrent live to see exactly what that foundation looks like, built and demonstrated in real time.

Part of a Larger Journey

THE THREE STAGES

Session 1 — Reactive: You're in the game, but the ball keeps getting past you. August 6th
Session 2 — Structured: You've got both paddles. Now make them work together. August 27th
Session 3 — Optimized: You've left the arcade. You're building the whole game. September 24

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What You'll See in This Session

LIVE DEMO HIGHLIGHTS

Intelligent ticket triage and routing — watch Sera AI classify and route a realistic, high-volume, mixed-priority ticket queue in real time
Automated knowledge article generation — see a knowledge article created from a closed ticket in a few clicks
Request summarization at scale — how specialists get instant clarity without digging through ticket history
Basic workflow automation + your first look at iPaaS — a request that used to take three manual handoffs, now fully automated

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"You don't need a six-month AI project. Sera AI is embedded in the platform, trained on more than a decade of real service data, and starts delivering value from day one."

Who This Is For

If your team is spending more time fighting fires than delivering value — you're exactly who this session is built for. This session speaks directly to service desk managers and IT leaders whose organizations are still primarily reactive: high ticket volume, manual triage, and knowledge that lives in people's heads instead of a system