This could be the best usability feature that no one will ever notice. When someone selects a record in a view, this record opens in View mode to the right of the view.
A person record, for example, may look like this in View mode:
The user can then expand sections of the record to see more details. For example, the ‘Configuration Items’ section may be opened.
What is new is that the user can now select another record in the view and this record will be presented with the same section(s) expanded.
Xurrent remembers the sections that a user expanded as long as that person selects records within the same view.
The best part of this new feature is probably that, when a record is placed in Edit mode, the same section(s) that were open in View mode are also expanded in Edit mode.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
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