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Integrations

Service Management Platform

Unified IT operations and service management

Discover assets and keep your CMDB accurate, from any source.

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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ESM

Unified IT operations and service management

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

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turn routine into remarkable

Blog

Insights and Updates: Navigating the Future of Service Management

Asset Management

Insights and Updates: Navigating the Future of Service Management

November 12, 2026

CMDB vs ITAM: what's the difference and why you need both

ITAM and a CMDB answer different questions, and most service teams need both. See how they work together and where reconciliation keeps them in sync.

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Asset Management
Configuration Management
November 12, 2026

What is IT asset management (ITAM)? A practical guide for service teams

Most IT teams can't say exactly what they own. This practical guide covers the asset types, the lifecycle, and how to keep your CMDB accurate.

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Asset Management
Configuration Management
November 12, 2026

Your service desk is only as effective as your CMDB is accurate

A stale CMDB slows people down and stalls AI. Learn how Xurrent ITAM captures, cleans, and keeps your CMDB accurate so every ticket, change, and AI decision works from the truth.

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Configuration Management
Enterprise
Asset Management
October 8, 2026

What is IT asset lifecycle management? Stages, benefits, and best practices

A laptop with no owner and no warranty date slows down every ticket. See the five stages of the IT asset lifecycle and how to keep the data behind them accurate.

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Asset Management
Configuration Management
September 15, 2026

What is hardware asset management (HAM)? A practical guide for IT teams

Every ticket a service desk works touches a device. Learn how to track hardware from request to retirement, and keep the CMDB it feeds accurate.

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Asset Management
Configuration Management