It rarely happens that a status option gets added, but several customers have indicated that the status ‘In Transit’ is useful for configuration management.
This status can be applied, for example, after a broken smartphone has been repaired and is returned by courier, or after a departing employee has handed in his laptop to his manager.
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Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
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