Blog

Learn how NLP bridges human communication and technology in ITSM, enabling automated ticket routing, sentiment analysis, and smarter service management.

Explore how BYOK encryption provides superior data security compared to standard Platform Managed Keys, giving organizations complete control over their sensitive information in the cloud.

Exploring Generative AI's role in Xurrent's ITSM platform, including AI-powered virtual agents, request summaries, and automation builders that boost productivity across 90% of customers.

Struggling with IT support? These 7 service desk tips will change how you work — fast.

Discover the 10 critical areas where service management is evolving from 'good to great,' including AI automation, security, and user experience. Learn how Xurrent's modern platform transforms ITSM with concrete examples of innovation.

Discover why MSPs need to protect their business with modern ITSM solutions. Learn how Xurrent's platform helps reduce the 12% customer churn rate through AI automation, incident management, and customer satisfaction tracking.

Learn what Retrieval Augmented Generation (RAG) is and how Xurrent implements this AI approach to enhance ITSM solutions. Discover the key benefits of RAG, including improved accuracy and reduced hallucinations in AI responses.

Xurrent has acquired Zenduty to lead the future of IT Operations Management. Read the blog post to find out more.

Learn what Supervised Machine Learning is, how it works, and its real-world applications. Discover why Xurrent chose a different AI approach using RAG and LLMs instead of traditional supervised learning models. Includes practical examples and business implementation insights.

Discover how Xurrent's secure AI-powered platform drives productivity across ITSM, ESM, and ITOM. Learn about key features including auto-classification, translations, and knowledge article creation.