The status of each knowledge article is now visible in the search results for service desk analysts and specialists. This makes it easier to spot ’New’ articles.
The result should be that the instructions are more carefully reviewed after a ‘New’ article has been applied to a request, avoiding small mistakes from getting passed to the requesters.
News
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
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