The status of each knowledge article is now visible in the search results for service desk analysts and specialists. This makes it easier to spot ’New’ articles.
The result should be that the instructions are more carefully reviewed after a ‘New’ article has been applied to a request, avoiding small mistakes from getting passed to the requesters.
Incident Management
Incident Management
A Letter From Our CEO: Our Path Forward
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
3 Min Read
March 9, 2026
News