When a specialist presses the Provide Feedback button of a knowledge article, a Standard Request form opens for submitting feedback.
The rule that determines which team is selected in the ‘Assignment’ section of this RFC has now been modified. Instead of first looking for a (second line) support team, the first line team for the service instance is now selected, whenever possible. The goal of this change is to reduce costs for the support organization.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.