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Knowledge Articles Managed by Me
When the knowledge articles are accessed in the Records console of Xurrent, there are a few views available. One of these used to be called: βMy Knowledge Articlesβ.
The name of this view seemed to suggest that it lists the knowledge articles that were created by the person who opened the view. But this view actually presents the articles that are linked to a service for which the person who opened the view is the knowledge manager.
To make this more clear, the view has been renamed to βKnowledge Article Managed by Meβ.

Note that the knowledge manager for a service is defined in the βResponsibilitiesβ section of the service.
