Knowledge Articles Managed by Me

When the knowledge articles are accessed in the Records console of Xurrent, there are a few views available. One of these used to be called: ‘My Knowledge Articles’.

The name of this view seemed to suggest that it lists the knowledge articles that were created by the person who opened the view. But this view actually presents the articles that are linked to a service for which the person who opened the view is the knowledge manager.

To make this more clear, the view has been renamed to ‘Knowledge Article Managed by Me’.

Note that the knowledge manager for a service is defined in the ‘Responsibilities’ section of the service.