When the knowledge articles are accessed in the Records console of Xurrent, there are a few views available. One of these used to be called: ‘My Knowledge Articles’.
The name of this view seemed to suggest that it lists the knowledge articles that were created by the person who opened the view. But this view actually presents the articles that are linked to a service for which the person who opened the view is the knowledge manager.
To make this more clear, the view has been renamed to ‘Knowledge Article Managed by Me’.
Note that the knowledge manager for a service is defined in the ‘Responsibilities’ section of the service.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.