For several years already, organizations have been able to add a useful widget called most_viewed_knowledge_articles to the homepage of their self-service portal.
This widget has been improved slightly to ensure that, if the person accessing the self-service homepage has the Specialist role, the widget considers all articles that the person has access to when it generates the list of most-viewed articles. Previously this list would only include articles that end users can access.
In addition, this widget no longer includes knowledge articles that are linked to one or more specific service instances when the user is not covered for any of them by an active SLA.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.