For several years already, organizations have been able to add a useful widget called most_viewed_knowledge_articles to the homepage of their self-service portal.
This widget has been improved slightly to ensure that, if the person accessing the self-service homepage has the Specialist role, the widget considers all articles that the person has access to when it generates the list of most-viewed articles. Previously this list would only include articles that end users can access.
In addition, this widget no longer includes knowledge articles that are linked to one or more specific service instances when the user is not covered for any of them by an active SLA.
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