When Xurrent offers a knowledge article to a specialist, and this article has not yet been validated, the ‘Not Validated’ warning is now displayed. This happens in the search results when they contain knowledge articles with the status ‘Not Validated’.
In the Service Desk console this warning is also displayed.
And finally, here’s what it looks like in the service hierarchy browser (SHB).
This should ensure that specialists pay extra attention when using a non-validated article to help them resolve a request. Knowing that a knowledge manager has not yet had the time to carefully read through an article may also encourage specialists to see if they can improve the article.
A Letter From Our CEO: Our Path Forward
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.