Sometimes a new knowledge article needs to be prepared that is very similar to an existing one. If the existing article has already been translated and keywords have been added, being able to duplicate this article, rather than starting from scratch, can save some time.
That is why it is now possible to use the information from an existing article to create a new one. To do this, open the existing knowledge article in View mode, click on the Actions toolbar button, and select the option ‘Duplicate Knowledge Article’.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.