Jungle Disk

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Industry

Saas

Location

USA

Challenges

Challenge 1: A brief gap without a status page proved how much customers relied on it
Challenge 2: Customers couldn't tell if an issue was theirs or the provider's
Challenge 3: Support calls spiked whenever visibility disappeared
Challenge 4: Competitors and suppliers all offered always-on status pages

Solution

Solution 1: An always-available, highly customizable public status page
Solution 2: Multi-admin access to create, update, and resolve incidents
Solution 3: Per-component subscriptions so customers hear only what affects them
Solution 4: Consistent, trustworthy messaging across internal and external users

How Jungle Disk made transparency part of its security promise

A decade-long status page, a telling outage, and the move to Xurrent IMR.

For a security company, the worst question a customer can ask is one nobody can answer: is the problem on my end, or yours? When 25,000 businesses trust you to protect their data, that uncertainty is not a minor annoyance. It is the moment trust starts to wobble.

Jungle Disk learned how much that answer mattered the hard way. It had run a public status page for most of a decade. Then, for a short stretch, it didn't, and that brief gap was all it took to show how much customers leaned on the page. When it came time to choose a modern replacement, Jungle Disk moved to Xurrent IMR.

Results with Xurrent IMR

25,000+

businesses protected

10 years

of status-page history

US + EU

data centers on one page

Outcome: lower support-ticket volume during incidents, staff-time savings, and strongly positive customer feedback.

A short outage that proved the point

Losing the status page, even briefly, made its value impossible to ignore. Customers experiencing a local issue had nowhere to confirm whether the wider network was healthy, so they called. For a security provider, an always-available status page is part of how the company signals it has nothing to hide.

"Xurrent was a good investment. We use it to display our uptime and make customers aware of any service disruptions, outages, or weekend maintenance."

Jungle Disk

Transparency built around the threats that matter

A previous client referred Jungle Disk to Xurrent IMR. The team needed a platform that supported multiple administrators, each able to create incidents, post updates, and resolve them, with both internal teams and external customers staying aware of any issue in their shared networks. Customization was handled with care: enough detail to keep customers informed, never so much that the signal got lost.

Fewer tickets, more trust, real time back

The clearest win is support load. When an incident strikes, customers and staff alike check the page instead of calling. Leadership is confident this saved meaningful staff time, with ticket volumes far lower during incidents than before. Per-component subscriptions mean each customer hears only what affects them, which is a large part of why feedback has been so positive.

"It's great for both customers and the tech team when they don't feel they need to phone up to find out about problems or upcoming maintenance. That translates directly into efficiency and cost savings."

Jungle Disk

At a glance

Metric	Result
Businesses protected	25,000+
Status-page history	~10 years
Footprint	US + EU data centers
Support load	Lower ticket volume during incidents
Staff time	Measurable savings during disruptions
Customer feedback	Strongly positive

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See how Xurrent IMR keeps your customers informed and your support queue quiet.

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ITxM Platform

Status Pages

iPaaS

Jungle Disk