When a specialist is working on a record and someone else opens that same record, Xurrent’s collision detection feature displays a warning. What’s new is that the specialist is now able to click on the other person’s name that is displayed in the warning message. Clicking on the name of this other person opens the preview with this person’s contact details.
Being able to quickly access these contact details allows the specialist to call the other person to, for example, avoid having two people working on the same request.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.