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When a specialist is working on a record and someone else opens that same record, Xurrent’s collision detection feature displays a warning. What’s new is that the specialist is now able to click on the other person’s name that is displayed in the warning message. Clicking on the name of this other person opens the preview with this person’s contact details.
Being able to quickly access these contact details allows the specialist to call the other person to, for example, avoid having two people working on the same request.
Incident Management
An AI SRE that knows your incidents
Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.
5 Mins
September 10, 2026
Incident Management
