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Insights and Updates: Navigating the Future of Service Management
News
Being a Gartner® Magic Quadrant™ Niche Player
For the first time, Xurrent earns recognition in the Gartner® Magic Quadrant™ for IT Service Management Platforms. CEO Brian Wenngatz explains why this milestone matters — and why the company sees it as a starting line, not a finish line.
Featured Blogs
Incident Management
An AI SRE that knows your incidents
Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.
Incident Management
5 Mins
September 10, 2026
Service Management
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
Service Management, Enterprise, Integrations
8 Mins
May 30, 2026
All Blogs
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Rich Text Fields in Dashboards
To allow for even more flexibility in designing a dashboard, it is now possible to add rich text fields to it.
Patrick Bakker
1 Min Read
October 30, 2023
Reporting and Analytics
News
Partners
Patrick Bakker
1 Min Read
October 27, 2023
Reporting and Analytics
Patrick Bakker
1 Min Read
October 27, 2023
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Display Reports in Table View
A new chart type has now been added, which shows the data of reports in a table view.
Patrick Bakker
1 Min Read
October 26, 2023
Reporting and Analytics
What is a Pull Request and Why You Need Them
As an engineer, you're probably familiar with version control systems like Git that let you track changes to your codebase. But are you using one of the most useful features of Git pull requests? If not, you're missing out. Pull requests a
Rohan Taneja
8 Min Read
October 25, 2023
Incident Management
Usability
Enterprise
What is Prometheus Alertmanager?
Prometheus Alertmanager is a powerful tool designed to handle various alerts generated by Prometheus. It plays a vital role in the overall monitoring ecosystem, acting as a centralized hub for managing alert notifications. With Prometheus
Rohan Taneja
8 Min Read
October 16, 2023
Incident Management
AI Feature: Knowledge Article Suggestion
Knowledge Article contents based on the notes of a request are now suggested by Xurrent when the AI app is installed.
Patrick Bakker
2 Min Read
October 13, 2023
Artificial Intelligence
Knowledge Management
Software Engineering vs SRE: Career Guide
The tech industry is booming, and there are many different career paths. But, two of the most popular and in-demand roles are Software Engineering and Site Reliability Engineering (SRE). Site Reliability Engineering (SRE) blends elements o
Rohan Taneja
6 Min Read
October 6, 2023
Site Reliability Engineering
Xurrent Wins 25 G2 Badges: ITSM Leader
User Rankings Net Xurrent 25 G2 Badges Including Momentum Leader for ITSM
Carlyn Manly
2 Min Read
October 4, 2023
Enterprise
News