Blog

Sera AI transforms service management with proactive intelligence embedded throughout Xurrent's platform, delivering automated summaries, smart routing, and real-time productivity gains.

Discover how to design unified incident management flows that coordinate seamlessly across all phases, eliminating chaos and achieving faster resolution times.

Learn how fragmented incident response tools create costly delays and discover the three core components of unified incident management that transform chaos into coordination.

Setting sail with the newly formed Customer Success team in 2023, Amir Karera was ready to transition from sales into uncharted waters.

Break down organizational silos and transform your enterprise with ESM. Learn how unified service management creates synergy, efficiency, and better employee experiences.

Discover how Denise Joyal, Customer Success Manager at Xurrent, shapes seamless support by day and beautiful ceramics by night

Organizations only have a 70% success rate at achieving digital transformation goals. Find out about successful strategies, and mistakes to avoid, in this blog.

Learn how ESM applies ITSM's automated workflows and unified ticketing beyond IT to transform HR, Finance, and Facilities for consistent enterprise-wide service delivery.

Explore how ESM can transform service management in your enterprise. Learn practical strategies to enhance efficiency and improve performance.

Learn how ESM shifts from IT-centric bottlenecks to collaborative service management, creating shared accountability and breaking down departmental silos.

Learn 4 proven strategies to modernize your service desk from a reactive ticket-taker into a proactive productivity enabler using AI, automation, and integration.

Discover how to transform chaotic 3 AM incident response fire drills into coordinated, automated workflows that resolve issues while your team sleeps peacefully.