Last week it was announced that new reports on task completion duration have become available. In general, information about resolution duration for tasks, requests and other record types can be important for organizations to monitor efficiency and identify improvement opportunities. To accommodate this further, it is now possible to retrieve the resolution duration using both the Xurrent GraphQL API (resolutionDuration field) and the Xurrent Export API (Resolution Duration column).
When resolution durations are returned, they are expressed in minutes:
The following record types can be queried via the Xurrent GraphQL API or exported via the Export API to retrieve their resolution duration:
- Requests
- Problems
- Changes
- Tasks
- Projects
- Project tasks
- Risks
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.