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The Time spent fields for requests, tasks, project tasks, and problemin now include suggestions for specialists.

By adding the Start field to the time entry record, this is now possible to register at which time a time entry started.

Drilldown into the consolidated time entries on request, task, project task and problem records in Xurrent Self Service.

The checkbox ‘Provider not accountable’ in task templates stops the SLA clocks of the requests that are linked to the workflow of this task.

Time entries on request, problem, project, project task, workflow, task, and release pages are now grouped for overview and performance.

It is now possible to retrieve the resolution duration of requests, problems, changes, (project) tasks, projects and risks using REST APIs.

Two new reports have been added to the ‘Reports’ section of the Analytics console: ‘Service Cost’ and ‘Service Cost by Service’.

The ‘Changes by Effort Indication’ reports have been revised to better compare actual with planned effort, including time spent on related requests and problems.

New reports and filters have been added to give organizations more insight into how time was spent, and what the related costs were.

As time records are important in tracking the total costs of a service, financial managers can now access the time entry data reports.

It is now possible to retrieve the resolution duration for tasks and other record types using both the Xurrent GraphQL API and the Xurrent Export API.

As changes can consist of several tasks, two new reports have been created to show organizations the completion duration of individual tasks.

Yet another improvement has been made to the time entry export feature. This feature is primarily used by managed service providers (MSPs) to integrate their Xurrent environment with their billing system. A time entry export file already included the service, as well as the customer of the service, for each time entry. Now the following […]

The subject of the change or project that each task belongs to is now included in the overview of time entries.

When someone drills down from a report into a specific time entry, the description of the time entry is now presented.

The time entry export files now also include the name of the provider organization of the service that is linked to each time entry.

To help MSPs establish integrations between Xurrent and their billing system, the Effort Class ID column has been added to the time entries export files.

When a specialist saves a record with a new note and a value in the Time spent field, the note gets linked to the time entry that Xurrent generates.

The Time spent and the Remaining effort fields of project tasks are now always available, regardless of the organization's timesheet settings.

Going forward, Xurrent will prompt specialists to specify how much time they spent after they entered information in the Note field.

The logic that Xurrent uses to look up the most appropriate service and customer organization for each time entry has improved.

When someone enters a semicolon in a time field by accident, Xurrent now understands that the user intended to enter a colon.

All the time tracking reports in Xurrent now provide the ability to drill down into the time entries that are included in them.

To facilitate more precise resource planning, Xurrent now allows the planned duration and planned effort to be specified in hours and minutes.

Specialists are now able to see the time entries of their colleagues in the 'Time Entries' section of a request, problem, change, project or task.

Project, change and release managers are now able to see the time that their colleagues spent on the on the work they coordinate.

After setting up a new time allocation, it still needs to be made available to the employees of the right organizations. Only then will these people be able to select it when they are registering their time. To do this, the administrator who added the time allocation would normally open each of these organization records […]

A small usability feature has been added for people who register all their time in Xurrent. A double-click on a date in the calendar overview of a user’s timesheet now opens a new time entry. This feature was implemented because it turned out that users intuitively want to click on the date for which they […]

The option to fill out time entries for a whole week in a single screen was already available to all specialists. Now this feature is also available for end users in Xurrent Self Service. When an end-user places the mouse cursor next to a weekly total, the blue + icon becomes available. Clicking on this […]

Time Tracking functionality has been extended with a helpful feature that makes it possible to quickly register your time for a whole week. To access this new feature, click on the Time Spent Today toolbar button to open your timesheet for the current month. Next, move your mouse cursor toward a weekly total. This causes a […]

Organizations that track time spent see the ’Time Entries’ section at the bottom of their requests, problems, releases, changes and tasks. Access to the time entries that are linked to these records has been restricted some more to protect the privacy of the people who register their time spent. From now on, specialists can no […]