Blog

When a customer has linked its Xurrent account with the Xurrent account of an external provider, and the provider has registered an SLA for the customer, then the customer is able to see the service of the provider’s SLA.  In the past, when the customer would open this service record, for example by selecting it […]

When a customer passes a request with custom fields to an external provider, the provider can no longer update the values in these fields.

Xurrent at Vitality reduces software costs, speeds up the transition from ITSM to ESM and facilitates collaboration with external providers.

Xurrent now also makes it easy to define 'Next Business Day' SLA targets, which are commonly offered by managed service providers (MSPs).

A unique new collaboration feature makes it possible to include tasks in change workflows that automatically generate new requests.

Why has Xurrent made a freemium service management solution available? The answer to this question may not be what you expect.

Eight columns have been added to the Affected SLA export files to make it easier for provider organizations to include more detail in their invoices.

Xurrent awarded ISG Rising Star badge for Germany with high scores achieved for IT Service Management (ITSM) and Service Integration & Management (SIAM)

The time entry export files now also include the name of the provider organization of the service that is linked to each time entry.

Some specialists have access to many organization records so it helps them to easily distinguish between internal, external and trusted organizations.

To help MSPs establish integrations between Xurrent and their billing system, the Effort Class ID column has been added to the time entries export files.

2019 was another year of strong growth for Xurrent with many enterprises and service providers trading in their traditional service management tools for Xurrent.

Xurrent was recognized for its innovative ITSM and SIAM tooling by leading industry analyst ISG at last night's award ceremony inside London's Tower Bridge.

Xurrent is awarded with the SERVIEW CERTIFIEDTOOL certification for IT Service Management.

Service desk analysts now have the ability to update the Requested by and Requested for fields of existing requests.

As requests get passed between the accounts of customers and providers, Xurrent shows the correct field values for each party.

Xurrent Connect 2019 has come to an end. We welcomed delegates from over 20 countries aboard the ss Rotterdam. A record number of people attended this event.

Stefanini and Xurrent announced a strategic worldwide partnership to help enterprises outsource more, more selectively, more quickly, and more successfully.

Xurrent has been recognized as a "Rising Star" in the latest edition of the ISG Provider Lens report for Business Value and Service Management.

Many enterprise service management tools claim to be SIAM compliant, but most are not. This article explains which requirements must be met to be SIAM compliant and how this can be tested.

Give the service desk analysts of your MSPs the ability to see the contact details of your specialists so that working together feels even more seamless.

Two advanced reports have been added to help support organizations track the satisfaction responses from their customers.

Earlier today, at Xurrent Connect 2018, Service-Flow and Xurrent announced that Xurrent is now fully compatible with Service-Flow’s ONEiO SaaS integration hub.  This maximizes the number of managed service providers that Xurrent customers are able to link up with. It is now easy to establish integrations with the service management applications used by managed service […]

Xurrent provides special features that allow IT support organizations to work together more effectively with their external service providers (ESPs). One of these features ensures that, when an ESP completes a request, this request is automatically returned to the team that originally assigned it to the ESP. Returning the request to this team, rather than […]