Blog

Master ITIL Problem Management with our comprehensive guide covering proactive vs reactive approaches, the 7-step lifecycle, key roles, and software selection criteria.

Discover how Bartek Duma leads Xurrent's Support Engineering team, combining 15+ years of IT service expertise with a passion for customer satisfaction and innovation.

Learn what Retrieval Augmented Generation (RAG) is and how Xurrent implements this AI approach to enhance ITSM solutions. Discover the key benefits of RAG, including improved accuracy and reduced hallucinations in AI responses.

Learn what Supervised Machine Learning is, how it works, and its real-world applications. Discover why Xurrent chose a different AI approach using RAG and LLMs instead of traditional supervised learning models. Includes practical examples and business implementation insights.

The GraphQL API Training has been added to the Xurrent Learning Center to help developers get comfortable with this relatively new API language.

A new training module has been added to the Xurrent Learning Center for administrators who want to set up time tracking for their organization.

The Xurrent Community is a new website where all Xurrent enthusiasts can ask questions, offer solutions, share ideas and find answers.

The Xurrent Administrator Training has become available for those who will take on the administration of their organization's Xurrent account.

IFDC and Xurrent sign agreement to further support and promote VeriSM and help organizations with their digital transformation initiatives.

The Self Service Design Training has been added for Xurrent designers and administrators to Xurrent's online training curriculum.

A training module has been added to the Xurrent Learning Center for advanced Xurrent users who are interested in discovering the possibilities that Xurrent's automation rules provide.

The first day of Connect 2018 focused on training workshops for customers, partners and prospects.With brilliant sunshine and a dynamic setting aboard the SS Rotterdam, our attendees had a packed day of interesting topics.

A helpful usability feature has been added to the Xurrent Learning Center. The online Xurrent training exercises have all gotten a progress indicator. This should give trainees an idea of the progress they have made. Seeing the progress bar advance toward 100% should also give trainees an encouraging sense of achievement each time they complete […]

The 2017 edition of the annual Xurrent Connect event was resounding success. Many new features were announced that gave everyone new improvement ideas.

This year’s Xurrent Connect event is set to be even better than last year’s. Already, more people have signed up and the agenda is overflowing with topics that are guaranteed to inspire. The SIAM introduction by Claire Agutter of ITSM Zone should be especially interesting to most of the attendees. A new look at knowledge […]

Yesterday’s Xurrent Connect event was simply wonderful. It was great to see so many familiar faces from so many countries. Some of the largest Xurrent customers and partners shared their experiences. The topics on Time Tracking, HR and the new EU Data Protection Regulation received a lot of interest. The two breakout sessions were popular […]

Next week’s Xurrent Connect 2016 has sold out. We are thrilled that the response has been so much greater than we expected. Hopefully everyone who wanted to attend managed to get a ticket. We are really looking forward to seeing you in Rotterdam on the 21st.

The agenda for Xurrent Connect 2016 has been finalized. A wide range of topics will be covered by speakers from enterprises that make advanced use of the Xurrent service. They will explain how they use Xurrent to support their HR function, track the time of their specialists, and manage their external service providers. The session […]