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Xurrent ITSM

AI-powered service management

Xurrent IMR

AI-native incident management and response

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual Agent On-call Management SLA Management Incident Management for ITSM

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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Success Stories

Real customer results with ITSM

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Revo

Revo has partnered with Xurrent for over a decade — and runs its entire MSP business on the platform. See how Account Trusts, unified project management, and ESM expansion drive real results.

Groundtruth

Groundtruth replaced VictorOps with Xurrent IMR, saved 33% on costs, and built on-call across North America and India with zero unnecessary wake-ups.

Chalo

India's #1 bus transport tech company was drowning in alert noise and managing incidents across five disconnected tools. Here's how Chalo used Xurrent IMR to hit 99.9% availability, cut MTTA and MTTR by 90%, and resolve incidents in under 15 minutes.

Blog

Insights & updates from our experts

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Stop switching tabs to find context. Xurrent MCP is live.

Most enterprise AI is a chatbot stuck to the side of your tools. We built something different. Two MCP servers, one for incident response and one for service operations, that let you ask your operational data anything, and in the case of ITSM, act on it, using whatever AI client your team already uses.

Spark Is Here — And This Time, We're Handing You the Keys to Our iPaaS

Xurrent's iPaaS has been powering our own integrations for six months — and at Spark 2026, we're handing live beta access to every Enterprise attendee who joins our hands-on training. Come build something with us in London, Antwerp, or Munich.

The On-Call Problem Nobody Talks About

It's not your tooling. It's not your engineers. It's the ten seconds before anyone picks up.

Webinars

Upcoming and recorded webinars from our experts.

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One Platform. Every Stage of Your AI Journey

With the power of Sera AI, Xurrent is the only ITSM platform built to meet you exactly where you are in your AI journey — and get you where you want to be

Webinar | Xurrent IMR | Cutting Through Alert Noise

When every alert feels urgent, your team deserves more than firefighting. Xurrent Incident Management & Response (IMR) helps you breathe again

Webinar | SMU | Turning Incidents Into Opportunity

In this webinar, we will walk through a modern incident management workflow using Xurrent and Zenduty.

Datasheets

Quick-reference guides to Xurrent features

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Xurrent for Charity / Not-for-Profit

Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.

Xurrent for Government (Defense / Public Safety)

See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.

Xurrent for Professional Services

Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.

Whitepapers

Expert ITSM & automation insights

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The AI Pathway to Success

Your Step-by-Step Guide to AI in Service Management That Actually Gets Used

The Major Incident Postmortem Playbook

The Postmortem Playbook Every On-Call Engineer Wishes They Had Earlier.

ESM Checklist

Your step-by-step guide to extending service management across the enterprise

Product Updates

Stay up to date on new features and updates.

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Xurrent ITSM - May 2026 Product Updates

Our May 2026 updates bring a smoother inline rating experience for completed requests, a refreshed CMDB Health dashboard with clearer naming, and expanded REST API support for node IDs.

Agentic AI: Xurrent's Q2 2026 Release

Xurrent's Q2 2026 release delivers four new AI capabilities — from in-interface assistance to fully autonomous agents — all governed by the platform your team already trusts.

Xurrent ITSM - April 2026 Product Updates

Our April 2026 updates introduce AI Usage analytics, expanded CMDB Health reporting with Stale Records and Field Completeness, intent-aware Request Classifier, larger Self Service list widgets, file attachments in Sera AI chat, and much more.

Support

ITxM Platform

Unified IT operations and service management

Explore Platform

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

Explore Sera AI

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual Agent On-call Management SLA Management Incident Management for ITSM

See all

IMR

Atlassian Jira

The integration with Atlassian Jira using the Xurrent Integration Service is

API

The integration with Atlassian Jira using the Xurrent Integration Service is

Azure DevOps

The integration with Atlassian Jira using the Xurrent Integration Service is

Bitbucket

The integration with Atlassian Jira using the Xurrent Integration Service is

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ITSM

2Grips Integration Platform

The integration with Atlassian Jira using the Xurrent Integration Service is

Alerta

The integration with Atlassian Jira using the Xurrent Integration Service is

AppBeat

The integration with Atlassian Jira using the Xurrent Integration Service is

AppDynamics

The integration with Atlassian Jira using the Xurrent Integration Service is

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AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

Product Support

We are here to help 24/7

Community

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Training

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Developer Portal

Apps, APIs, and updates

Help Center

Xurrent service functionality

Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore AI

The Full Stack
Pagerduty Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.

Read Comparison

Time to Think
‍Outside the Atlassian Box

Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

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The Preferred
Splunk On-call Alternative

Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

Read Comparison

Product Update

Filter on UI Extensions in Request Templates

Patrick Bakker

July 11, 2022

1 Min Read

Specialists who are looking for a request template that contains a specific UI extension can now use the added UI extension filter. It also includes a filter option to display only request templates that have no related UI extension.

Get started today

The future of service management starts now. Share your details, and our team of Xurrent experts will set up a personalized demo to show you exactly how we can transform your operations.

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