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IT Service Management

AI-powered ITSM for the modern enterprise

IT Operations Management

Unified, future-forward IT Operations

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AI-powered MSP service delivery

Enterprise Service Management

Unified ESM platform built for collaboration

Xurrent AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

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Ai Service Desk

AI-driven incident management

Account Trusts

Secure multi-organization collaboration

Workflow Automation

No-code AI-powered orchestration

Integrations Platform

Secure, API-first integrations

ITSM Analytics

Real-time insights, 400+ reports

Xurrent AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore Ai

Features

Ai Automations

Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

Self-Service Portal

Request, manage, and track service needs anywhere, on any device.

Incident Management

Enhance service requests and optimize collaboration for faster resolution

Integrations Library

Connect Xurrent® with other solutions and platforms

Knowledge Management

Streamline article creation, boost efficiency, improved problem resolution.

All Features

Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.

Explore All Features

Platform

Solutions

IT Service Management

AI-powered ITSM for the modern enterprise

IT Operations Management

Unified, future-forward IT Operations

Managed Service Providers

AI-powered MSP service delivery

Enterprise Service Management

Unified ESM platform built for collaboration

Platform

Ai Service Desk

AI-driven incident management

Account Trusts

Secure multi-organization collaboration

Integrations Platform

Secure, API-first integrations

Workflow Automation

No-code AI-powered orchestration

ITSM Analytics

Real-time insights, 400+ reports

Features

AI Automations

Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

Incident Management

Enhance service requests and optimize collaboration for faster resolution

Knowledge Management

Streamline article creation, boost efficiency, improved problem resolution.

Self-Service Portal

Request, manage, and track service needs anywhere, on any device.

Integrations Library

Connect Xurrent® with other solutions and platforms

All Features

Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.

Resources

Success Stories

Real customer results with ITSM

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Acun Medya

Acun uses Xurrent for its complete enterprise service management. The platform has proven to reduce service complexity across the enterprise — a primary goal when searching for a new provider.

Hans Anders

Learn how Hans Anders Retail Group improved efficiency and results with Xurrent’s unified Enterprise Service Management solution, connecting stores with the service organization for timely and effective service delivery.

Raet

Raet enhanced MSP operations by streamlining service delivery through a unified platform integrating IT, customer support, applications, and HR services. It features secure data storage in the Netherlands and Eurozone, a user-friendly design for easy adoption, and seamless migration of 15,000 requests with an audit trail.

blog

Insights & updates from our experts

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What’s next in ITSM? 6 trends shaping the future of Service Management

Discover the 6 major trends shaping ITSM's future, from AI integration to ITOM convergence. Learn why the $12.43B market is projected to reach $25.83B by 2029.

ITIL Basics: How Problem Management minimizes downtime and disruptions

Learn ITIL Problem Management best practices, from reactive to proactive approaches. Discover the 7-step lifecycle, roles, and how to prevent incidents before they occur.

The Best Alternatives to ServiceNow in 2025

Looking for a faster, simpler ServiceNow alternative? Discover the best alternatives to ServiceNow ITSM in 2025. Read about the features, benefits and costs of the Top 5 ITSM Vendors.

Webinars

Upcoming and recorded webinars from our experts.

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Xurrent in Action: Join a Live Demo!

IT doesn’t have to be complicated. Join our LIVE Xurrent demo to see what easy looks like.

Modernizing the Service Desk: Strategies for a Frictionless Experience

In this session, we'll cover the shift toward automation and intelligent triage, the importance of real-time collaboration across IT functions, and how integrating service data across platforms can reduce friction and improve outcomes.

BYOK, Compliance, and Trust: Managing Security in the Modern Service Stack

Datasheets

Quick-reference guides to Xurrent features

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Xurrent for Education

Universities and further education colleges all face the challenge of attracting the best staff and students. Both these groups have increasing expectations of the services they consume. Learn how 4me can help with everything from network access to student welfare, facilities and accommodation.

Xurrent ESM Overview

As part of their digital transformation, organizations are improving the support that is provided by the different support domains, like HR, IT, Purchasing and Legal. By making it easier for their employees to obtain support when they are stuck with a question or need assistance from another department, organizations are improving productivity and job satisfaction.

Xurrent for HR

Streamline and automate HR service delivery and provide the service your employees want and deserve. They will get the service they need, when they need it, whether it’s via the web, the Xurrent app, or virtual agent. The combination of efficient processes and workflows and an easy-to-use Self-Service portal enables better and more productive employee service experiences.

Whitepapers

Expert ITSM & automation insights

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Xurrent and USM

A Powerful Combination

Three Simple Reasons Why Global ITSM Initiatives Fail

Getting local, regional, and global IT support organizations to work together to use the same IT service management tool — especially as a large, global enterprise — is no small task.

Tooling Up for Service Desk Outsourcing

This paper discusses these three options and proposes an interesting fourth one, that eliminates the disadvantages of the others.

Product Updates

Stay up to date on new features and updates.

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Specialist Updates: Your inbox, your way.

Discover Xurrent's new Specialist Interface updates with three customizable layout options: Single Pane, Two Pane, and Dynamic View for personalized workflows.

Configure Self Service Search

It is now possible to configure self-service search to show only the record types you want your end users to see.

Workflow and Project Summary Inline in Email

Email template variables have been added to approval (project) tasks to include the project or workflow summary inline in the approval email.

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Product Update

Filter Shows Records Mentioning Me

Patrick Bakker

2021-11-22

1 Min Read

A new filter has been added that can show users in which records they were mentioned. The ‘Mentioning me’ filter is available in the Specialist interface for all record types that allow mentioning:

Requests
Problems
Release
Changes
Tasks
Projects
Project Tasks
Risks

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