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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

Blog

Top Site Reliability Engineering (SRE)Talks - 2023

July 18, 2023
Rohan Taneja
1 Min Read
Incident Management
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Over the years there have been a bunch of great talks on site reliability and incident response. Below are a few we thought stood out(in no specific order) and is defintely worth a peek.

đź“‘
What is SRE? What is the difference between SRE vs DevOps?

SREcon19 Europe/Middle East/Africa - All of Our ML Ideas Are Bad (and We Should Feel Bad) by Todd Underwood(Google)

SREcon18 Americas - The History of Fire Escapes by Tanya Reilly(Squarespace)

Who Destroyed Three Mile Island? - Nickolas Means | The Lead Developer Austin 2018 by Nick Means(Muve Health)

Incidents as we Imagine Them Versus How They Actually Are with John Allspaw

LISA19 - What Connections Can Teach Us about Postmortems by Chastity Blackwell(Truss)

LISA19 - Earthquakes, Forest Fires, and Your Next Production Incident by Alex Hidalgo(Squarespace)

SREcon18 Europe - SRE for Good: Engineering Intersections between Operations and Social Activism by Liz Fong-Jones(Honeycomb)

SREcon18 Europe - Ethics in Computing by Theo Schlossnagle(Circonus)

The SRE I aspire to be SRECon19 EU by Yaniv Aknin(Google)

02 Jul 2020

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