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The Service instance field of requests has been improved. Service desk analysts and specialists will notice this after they have placed a request in Edit mode. The Service instance field now behaves in a similar way as the Configuration items field below it.
There are 2 main advantages to this. First, it is now easier to clear the Service instance field. All it takes to empty the field is a click on the small Remove button in front of the name of the selected service instance.
The second advantage is that, after a service instance has been selected, it is possible to click on the hyperlinked name of the service instance to see any remarks that could be useful for the specialists.
Tip: When the Service instance field is empty, the link ‘Link Service instance…’ is available. Pressing this link pops up a search box. In this box you can enter not only a part of the name of the service instance, but also part of the name of the service provider, to help you find the service instance you are looking for.
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