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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Blog

More Date Range Filters

August 7, 2020
Carlyn Manly
1 Min Read
Change Management
Incident Management
Problem Management
Project Management
Reporting and Analytics
Service Level Agreements
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Table of contents

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A few more date range filters have become available.  These new filters have become available for the views and reports of the following record types:

Requests

  • Next target

Problems

  • Analysis target

Releases, Changes, Tasks, Projects & Project Tasks

  • Completion target

SLAs, FLSAs & Contracts

  • Start date
  • Notice date
  • Expiry date

The new ‘Notice date’ filter, for example, can be used to limit the records that are included in a contracts view as follows:

Contracts view filtered by notice date-range

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