.webp)
Blog
Insights & updates from our experts
.webp)
.webp)
When Xurrent automatically adds a note to a request, this system note may cause a notification to be sent to the requester, the specialist to whom the request is assigned, and everyone who has added the request to their watchlist. System notes are added, for example, when:
- a requester indicated to be satisfied with the manner in which a request was handled,
- a request was referenced in a note of another record,
- a specialist proposed a request as a major incident, or
- a change was completed successfully, which caused the status of the related requests to be completed.
When people would receive a push notification from the Xurrent App on their smartphone for a system note, the message would only indicate that a note was added. Now most of the system note is visible.
Seeing the message makes it possible for people to decide whether they should tap the push notification to open the record to which the system note was added. In many cases, reading the notification itself is already sufficient, so people save some time when there is no need to open the record.
A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.
3 Mins
July 1, 2026
News
Partners
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
Service Management
Enterprise
Integrations
