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Struggling with IT support? These 7 service desk tips will change how you work — fast.

After downloading the Xurrent App from the App Store or Google Play, users will now find it a little easier to enter their organization’s Xurrent account.

It has become much easier to maintain your watchlist in the Xurrent App and Xurrent Self Service, because the watchlist items are now grouped into two sections.

When people receive a push notification from the Xurrent App on their smartphone for a system note, they now see the text of the system note.

An important capability has been added to Xurrent Mobile. If you are a support specialists, you are now able to manage your Xurrent inbox from your smartphone. This makes it possible for you to look up all requests, problems and tasks that are assigned to you or your team. You can also update them when […]

Many specialists have already been using Xurrent on their tablets. They will be happy to see how the Xurrent user interface now automatically optimizes itself for use on smaller touch screens. On a tablet there is not enough room to show a view on the left side of the screen with the selected record on […]

End-users are now able to use their smartphones to submit and track their requests. Their managers are also able to approve changes. And all users can review the broadcast messages that are targeted at them. The best thing is that no one needs to do anything to get Xurrent Mobile. When a user receives an […]