The Hidden Cost of Enterprise ITSM (When You're Not an Enterprise)

Mid-market IT teams pay enterprise tax for tools that were never built for them. License tiers, integration fees, premium support, hours spent on configuration that should've been simple. It adds up, and most teams have never seen the total.
‍

Join Xurrent and RennerBrown for a Lunch & Learn in the heart of Penn Station. You'll map your own stack, line by line, and leave with a clear number: what your current setup costs, and what it would take to run without the add-ons.
‍

What you can expect:

• A working session on why mid-market IT keeps getting sold platforms built for someone else's company size, and what a single-platform approach to service management and AI looks like instead
• A hands-on cost audit. In small groups, you'll map your own stack against license tiers, integration fees, non-production environments, premium support, and the services hours spent on routine configuration. You leave with a completed worksheet, not a set of slides
• A look at how RennerBrown handles migration and ongoing service once a team decides to move
• Time with Xurrent and RennerBrown leadership for questions specific to your environment
  ‍

Agenda

‍

Event Details

Date: October 1, 2026
Time: 11:30am–2:00pm ET
Location: Stout NYC – Penn Station, The Greene Room
‍
‍

Who is it for?

• IT Directors and Service Desk leaders at mid-market companies who suspect their platform costs more than it should.
• Anyone who's added a module, an integration, or a support tier to their ITSM stack in the last year and wants to know if it was worth it.
• Teams sizing up whether to renew, downsize, or switch platforms.