Insights & updates from our experts
In the past, it could happen that a user would not be able to filter a report in Xurrent on two specific services if these services were alphabetically far apart. That was because the user might, for example, want to filter on the services âBusiness Intelligenceâ and âWindows Serversâ. If the organization has many services, the user would initially see the first 40 of these services. This would allow the user to select the âBusiness Intelligenceâ service. Scrolling down the list would, however, not allow the user to select the âWindows Serversâ option because the list would end after 40 services.

Or the user could reduce the list of options by entering âwindowsâ in the Search field at the top of the list, but then the user would not be able to select the âBusiness Intelligenceâ service.
To remove this limitation, it is now possible to add options to an existing filter. So, after applying the service filter âBusiness Intelligenceâ, the user is now able to click on the small + button next to âBusiness Intelligenceâ to add âWindows Serversâ.


A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year â but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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