Insights & updates from our experts
Added Updates Column to Current Usage
Directory administrators can see the activity and usage of the people registered in their directory and support domain accounts in the ‘Current Usage’ section of the Settings console. A new column has now been added to the ‘Current Usage’ view. The ‘Updates’ column presents the number of updates made per user in the current month. This information can be useful for organizations to evaluate their license consumption and identify inactive specialists. As can be seen in the example below, where several columns were omitted for illustrative purposes, the ‘Updates’ column is sortable.

Not all updates to the system are included in the ‘Updates’ column. Deletion of records, approving tasks and updating requests where the user is the ‘requested by’ or ‘requested for’ are not counted, for example. The download of ‘Current billable users’ from the ‘Billable Users’ view also includes an ‘Updates’ column in the CSV output file.


A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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