xurrent features

Service Continuity Management

Effortlessly manage and track IT assets while gaining complete visibility into your configuration landscape. Streamlined operations. Optimized resource allocation. Potential risks and issues proactively managed.

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DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Service Continuity Management

Optimize IT Asset Management with Complete Configuration Visibility

Minimize downtime and mitigate risks with proactive service continuity management. Xurrent provides real-time IT asset tracking, automated failover planning, and deep configuration insights to keep your business running—no matter what.

Service Mapping and CI Relationships

Easily map configuration items to identify the most critical services that impact business continuity. Our platform quickly identifies dependencies, prioritizing all essential services during recovery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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A screenshot of Xurrent Service Continuity Management features on a timeline view

Automated Recovery Templates

Leverage automated templates with pre-built workflows to quickly recover services after a disruption. Have confidence that each step is covered and accounted for.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Resilient Cloud Architecture

By distributing services across several data centers, our architecture is designed to withstand multiple failures. Your business will continue to operate even in the face of large-scale disruptions.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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Service continuity workflows in a timeline view

Integrated Change Management

Manage and monitor recovery tasks using integrated change management tools that align all recovery efforts with broader service management practices. Conflict detection and resolution tools ensure smooth recovery without overlaps.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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Austria

TTTech Auto Switched to Xurrent to Harmonize Its Tool Landscape

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Switzerland

Claraspital Future-Proofs ITSM with Xurrent's Service-Centric Structure

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Germany

Perinova Chose Xurrent to Optimize Service Performance

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OUTCOMES

The Benefits of

Service Continuity Management

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Enhanced Business Resilience

Predefined recovery workflows and automated CI mappings mean continuous operations during a disaster.

Minimized Downtime

Prioritizing critical configuration items and automating the recovery process leads to essential services being quickly restored.

Cost Savings

Faster recovery times and efficient task management during service disruption reduce the financial impact of downtime.

Improved Cross-Team Collaboration

Coordinate efforts with real-time updates. Collaborate between remote and on-site recovery teams.

Increased Transparency and Accountability

Track recovery progress in real-time with detailed workflows and integrated change management.

Scalable and Secure Infrastructure

Guarantee service availability even during large-scale events with our cloud-based architecture designed to handle simultaneous disruptions.

Compliance and Risk Mitigation

Maintain detailed recovery efforts and outcomes records, ensuring industry regulations and compliance standards are met.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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