Streamline IT Issue Resolution and Prevent Recurrences
Identify and eliminate the root cause of IT disruptions with AI-driven problem management. Xurrent enables proactive issue resolution by analyzing incident patterns and automating root cause analysis, ensuring long-term stability and reduced downtime.
Proactive Problem Identification
Perform root cause analysis to detect and address recurring issues before they escalate. Early detection means smoother operations and less downtime.
Seamless Integration with ITSM Processes
Enjoy end-to-end issue tracking thanks to simple integration with our Incident and Change Management features. Every identified problem is escalated and resolved efficiently by the appropriate teams.
Automated Problem Resolution Workflow
Create and manage automated workflows to streamline communication and task assignments between IT staff and other departments. Responsibilities can be assigned, priorities set, and progress tracked in real-time — full visibility into the resolution process from start to finish.
Service-Oriented Knowledge Base
Capture and organize solutions and insights in a centralized, searchable repository. Leverage past knowledge to resolve issues faster. Foster continuous learning, ensuring more efficient problem-solving.
Comprehensive Reporting and Analytics
Monitor critical metrics — problem aging, root causes, service impact, and more — with advanced reporting capabilities. Use these data-driven insights to help identify trends, pinpoint inefficiencies, and recommend best practices for preventing future incidents.
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Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.
The People’s Choice for Service Management
The Benefits of
Problem Management
Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.
AI That Works as Hard as You Do—at No Extra Cost
Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.
And the best part? It’s all included—no extra fees, no hidden costs.
