xurrent features

Customer Feedback

Requesters are encouraged to provide feedback on their level of satisfaction. This information can be aggregated to understand customer satisfaction or to gain a more detailed understanding of satisfaction with a service desk overall.

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Customer Feedback

Quantify, visualize and act on customer satisfaction

Turn feedback into action with AI-powered sentiment analysis. Xurrent automatically collects, categorizes, and visualizes customer feedback—helping IT teams proactively improve service quality and enhance user experiences.

Customer Feedback

Quantify, visualize and act on customer satisfaction

A screen shot of a web page with a check box to mark service desk satisfaction

Satisfaction tracking

Intuitive thumbs-up/ thumbs-down interface requesters are encouraged to use as a request is completed.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screenshot of an ITSM dashboard showing a customer feedback

Feedback reporting

Visualize Customer Satisfaction, Service Desk Satisfaction, and aggregations of Satisfied/ Dissatisfied Requesters.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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Germany

Zentis Reaps the Fruit of a Successful Switch to Xurrent ESM

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Germany

How DEICHMANN IT Manages Services Across 5,000 Storefronts

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Poland

Head of IT Ops at Rossmann Talks About the Benefits of Xurrent

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OUTCOMES

The Benefits of

Customer Feedback

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Identify issues

Visibility into positive and negative satisfaction allows you to take action early on services or service desk offerings.

Trend analysis

Identify initiatives and updates which move the needle for customers and end-users.

Churn risk detection

Is one customer particularly upset. Identify potential churn and mitigate before at a renewal.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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