xurrent features

Web Store

The Xurrent Shop offers a fully integrated, user-friendly web shop within our Self-Service portal. Seamless order management, customizable workflows, and complete visibility. No extra maintenance.

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A Xurrent screenshot showing an internal web portal to self service IT services
DEEP DIVE

Effortless Incident Management—Resolve Issues Before They Disrupt Work

Keep your business running smoothly with AI-powered, rapid incident resolution. Employees can report issues through an intuitive portal, while smart routing and automated workflows ensure every ticket gets to the right expert—fast.

Web Store

Fully Functional, User-Friendly Web Shop

User-Friendly Interface

Designed with simplicity, the webshop features an intuitive layout that makes it easy for users of all technical levels to navigate and complete transactions quickly.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A computer screen showing the network cable settings for a web store
A diagram showing the process of setting up an internal IT webstore

Comprehensive Order Management

Manage every aspect of ordering — from initial request to final delivery — with built-in tools that optimize the entire process and organize everything in one place.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Customizable Workflows

Adapt workflows to fit your organization’s unique requirements. Easily configure approval processes, notifications, and other workflow elements to ensure smooth operations.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A diagram of a service architecture for an internal web store
A black and white photo of credit card processing details in web store management

Complete Visibility and Tracking

Gain real-time insights into all orders. Full transparency into status updates, approval stages, and inventory levels. Never miss a thing.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Maintenance-Free Operation

Designed to be self-sustaining — no additional maintenance or manual intervention required. IT resources can focus on other priorities.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

A screen shot of a storefront page for internal employees

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

Xurrent ITSM is designed to provide comprehensive support for all ITIL v4 practices, helping your organization adopt industry-leading standards while optimizing IT service delivery.

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A g2 award badge with the words enterprise leader of ITSM solutions in EMEA, winter of 2025
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Customer love us

The People’s Choice for Service Management

Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction.

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Germany

How Serviceplan Group Makes Life Easier with Intuitive ITSM

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Poland

Head of IT Ops at Rossmann Talks About the Benefits of Xurrent

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Poland

How Rossmann Transformed Service Delivery for 17,000 End-Users

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OUTCOMES

The Benefits of

Web Store

Xurrent’s features offer a seamless blend of speed and intelligence, transforming service management for the modern enterprise.

Simple Order Processing

Manage orders directly within our Self-Service portal, ensuring a smooth and efficient process from request to delivery, all in one place.

Enhanced Customization and Control

Easily tailor the webshop to meet specific needs — customizable workflows, pricing, and product details, giving complete control over how services and products are presented and managed.

Effortless Maintenance and Operation

No additional maintenance means more time for IT resources. Minimal intervention = smooth sailing.

Complete Visibility and Seamless Integration

Full transparency and control over all orders. Real-time tracking. Integration between accounts and SLAs. Tighter security, better efficiency.

AI That Works as Hard as You Do—at No Extra Cost

Supercharge your IT team with built-in AI that eliminates busywork and accelerates service delivery. From instant ticket summarization and auto-classification to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.

And the best part? It’s all included—no extra fees, no hidden costs.

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