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Many designers and administrators never specified a text for the section title that is displayed above a UI extension when it is presented to a user. They probably did not realize they could use the Title field to do this. This is unfortunate, because without a value in the Title field, the text that is presented as the section title above the custom fields defaults to ‘UI Extension’. That may sound rather technical and therefore confusing, especially for end users when they see this in a request.
To make the purpose of the Title field a little more intuitive, its placeholder text has been updated from ‘UI Extension’ to ‘Section title’.
What has also changed is that the Title field is now required for every UI extension. Together these two adjustments should help avoid users seeing the default section title ‘UI Extension’.
A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.
3 Mins
July 1, 2026
News
Partners
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
Service Management
Enterprise
Integrations
