Signup
Get Started
Get Started
Integrations

ITxM Platform

Unified IT operations and service management

Explore Platform

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

Blog

Source of a Note

November 27, 2018
Carlyn Manly
1 Min Read
Change Management
Incident Management
Usability
Gray upward-pointing arrow icon.
Click To Explore

Table of contents

Downward-pointing chevron dropdown arrow icon in black.

The ‘Copy note to change‘ option was introduced a few years ago. It is a helpful feature for specialists to inform the manager of a change about the information they are entering in the Note field of a task. But when a change manager reviewed the Notes section of a change, it was not always obvious where each of the notes came from.
To clarify this, the source of a note is now visible in the change whenever a note was copied from one of the change’s tasks.

Source of a note in a change


A similar declaration of the source is also displayed in grouped requests after a note was copied from the request group.

Source of a note in a grouped request


This has also affected how notes that were added by an automation rule are presented. A distinction is made between new notes that are created by an automation rule, versus notes that an automation rule copied from another record.
When a note was created by an automation rule, the large automation icon is displayed with the text ‘Automation’ in the note’s header. But when an automation rule copied a note from another record, the creator of the original note is shown and a small automation icon is added.

Notes added by automation rules

Related Articles

See More
Long horizontal right-pointing arrow icon in black.
See More
right-arrow Created with Sketch.
Incident Management

An AI SRE that knows your incidents

Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.

5 Mins
September 10, 2026
Incident Management
Service Management

Why Midmarket IT Leaders Are Done Compromising on ITSM

Enterprise ITSM platforms are too heavy. Basic ticketing tools run out of road. Xurrent closes the gap — and the MES Midmarket 100 has recognized that two years in a row.

6 Mins
July 13, 2026
Service Management
News
Enterprise
Service Management

How Long Should ITSM Implementation Really Take in 2026?

Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.

8 Mins
May 30, 2026
Service Management
Enterprise
Integrations