SLA Breach Notifications for Standard Requests
Since a few months it is possible to define SLA Notification schemes and relate these to the ‘Response and Resolution Targets’ section for incidents with impact ‘Low’, ‘Medium’, ‘High’, and ‘Top’. This is done to notify certain people when an SLA target is about to be breached, so that everything can be done to prevent this from happening. It is now also possible to add SLA Notification schemes to standard service requests in the Service Offering form.
Notification schemes can be set up in the ‘SLA Notification Schemes’ section of the Settings console by a person who has the Service Level Manager or Account Administrator role.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.