Insights & updates from our experts
The filters that have been applied to a dashboard are visible at the top of the dashboard when it is in Edit mode. In View mode, however, that is no longer the case. When a dashboard is opened in View mode, the filters a now hidden. This minimizes the clutter on dashboards and maximizes the space available for reports. Users can still access the filters using the new Filters button that is available in the toolbar.

After pressing the Filters button, a dialog window pops up to allow the user to modify the dashboard’s filters.

Because the dashboard is in View mode, the adjustments that the user makes to the filter definitions will be lost the next time the user opens the dashboard. To save the filter definitions, the dashboard must be placed in Edit mode first.
When a dashboard is opened using a shareable URL, the user is not allowed to adjust the filter definitions. This security feature protects people who are making shareable URLs available to others. The Filters button is therefore not available in the toolbar when a dashboard without filters is opened using a shareable URL. After all, pressing this button would not show any filters and the user would not be allowed to add any.

A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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