Insights & updates from our experts
To ensure that a consistent naming convention is used, the report âApplied Request Templatesâ has been renamed to âRequests by Templateâ. Similarly, the report âApplied Knowledge Articlesâ has been renamed to âRequests by Knowledge Articleâ.

By applying a more strict naming convention, reports should be easier to find when adding them to a dashboard, or when using the Search box to filter the view in the âReportsâ section in the Analytics console.
The report names that started with âRegistered Requests by âŠâ have been renamed to âRequests by âŠâ for the same reason. For example, the report âRegistered Requests by Organizationâ is now simply called âRequests by Organizationâ.

A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year â but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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