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End users are able to reopen their completed request in Xurrent Self Service and Xurrent Mobile, provided that they were completed within the past 28 days.
Apparently, not all end users noticed the reopen option. To improve this, the Reopen button is now placed directly next to the Add Note button.
The button has also been given a red label to draw the user’s attention to it and to indicate that it should only be used in special circumstances (e.g. in case the solution did not resolve the incident).
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
Service Management
Enterprise
Integrations
Reporting and Analytics
Incident Management