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End users are able to reopen their completed request in Xurrent Self Service and Xurrent Mobile, provided that they were completed within the past 28 days.
Apparently, not all end users noticed the reopen option. To improve this, the Reopen button is now placed directly next to the Add Note button.
The button has also been given a red label to draw the user’s attention to it and to indicate that it should only be used in special circumstances (e.g. in case the solution did not resolve the incident).
A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.
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Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
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