End users are able to reopen their completed request in Xurrent Self Service and Xurrent Mobile, provided that they were completed within the past 28 days.
Apparently, not all end users noticed the reopen option. To improve this, the Reopen button is now placed directly next to the Add Note button.
The button has also been given a red label to draw the user’s attention to it and to indicate that it should only be used in special circumstances (e.g. in case the solution did not resolve the incident).
A Letter From Our CEO: Our Path Forward
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.