End users are able to reopen their completed request in Xurrent Self Service and Xurrent Mobile, provided that they were completed within the past 28 days.
Apparently, not all end users noticed the reopen option. To improve this, the Reopen button is now placed directly next to the Add Note button.
The button has also been given a red label to draw the user’s attention to it and to indicate that it should only be used in special circumstances (e.g. in case the solution did not resolve the incident).
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
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