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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

Blog

Recommended Reads on Resilience Engineering and SRE

November 22, 2020
Vishwa Krishnakumar
1 Min Read
Incident Management
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Table of contents

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Resilience Engineering: The What and How

  1. The Field Guide to Understanding Human Error
  2. Resilience Engineering: Concepts and Precepts
  3. Courses in Lund University’s program on Human Factors & System Safety
  4. Friendly Fire: The Accidental Shootdown of U.S. Black Hawks over Northern Iraq by Scott A. Snook
  5. Newsletter - Resilience engineering for software people
  6. Resilience engineering papers with contributions by John Allspaw
  7. Drift into Failure: From Hunting Broken Components to Understanding Complex Systems
  8. The Power of Intuition: How to Use Your Gut Feelings to Make Better Decisions at Work by Gary Klein
  9. Common Ground and Coordination in Joint Activity by Gary Klein, Paul J. Feltovich, Jeffrey M. Bradshaw, and David D. Woods
  10. Diversity and Complexity: 2 - Primers in Complex Systems by Scott Page
  11. How complex systems fail

Related Articles

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Reporting and Analytics

Executive Reporting IT Ops Leaders Can Trust

Most IT ops leaders have good data. The problem is the reporting structure built around it—here's how to fix that.

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