Resilience Engineering: The What and How
- The Field Guide to Understanding Human Error
- Resilience Engineering: Concepts and Precepts
- Courses in Lund University’s program on Human Factors & System Safety
- Friendly Fire: The Accidental Shootdown of U.S. Black Hawks over Northern Iraq by Scott A. Snook
- Newsletter - Resilience engineering for software people
- Resilience engineering papers with contributions by John Allspaw
- Drift into Failure: From Hunting Broken Components to Understanding Complex Systems
- The Power of Intuition: How to Use Your Gut Feelings to Make Better Decisions at Work by Gary Klein
- Common Ground and Coordination in Joint Activity by Gary Klein, Paul J. Feltovich, Jeffrey M. Bradshaw, and David D. Woods
- Diversity and Complexity: 2 - Primers in Complex Systems by Scott Page
- How complex systems fail
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
3 Min Read
March 9, 2026
News
Incident Management
Operations Management
Automation
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
Service Management
News
Press Release
Performance
Enterprise