Xurrent automatically generates notifications. These notifications may inform a requester that his request has been completed, tell a specialist that someone added a note to a task that is assigned to her, etc. These notifications show up in the user’s Notification Center.
If a user has specified in the Notification Settings that her notifications should also be sent via email, she will find a new notification in her Notification Center for each email she receives from Xurrent. And when there is an unread item in the user’s Notification Center, the user sees a blue dot over the toolbar icon of the Notification Center.
To make it easier to manage the new items in the Notification Center, each email notification now has a web beacon embedded in it. This beacon ensures that, as soon as a user opens an email that was generated by Xurrent, the corresponding notification in the user’s Notification Center is automatically marked as read. That means that this notification is automatically moved from the Notification Center’s ‘New’ view to the ‘All’ view.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.