Insights & updates from our experts
Open Projects and Changes in Self Service
After a project task has been assigned to someone, this person can open the project task in Xurrent Self Service or in the Xurrent App, even if this person does not have the Specialist role. What is new is that it is now possible in these interfaces to open the project from a project task.

When a user clicks on the project from a task, the project is opened. This provides the user with some high-level information about the project. More importantly, the user can see the project’s entire Gantt chart.

If the user does not have the Specialist role of the Xurrent account in which the project is registered, the user can only open tasks from the Gantt chart that are assigned to him or her. Project team members who have the Specialist role of the account in which the project is registered can open all tasks from the Gantt chart, just like they can in Xurrent’s Specialist interface.
A similar capability has been introduced for changes. Specialists can now open the change from the tasks that have been assigned to them. From the change’s Gantt chart they can open the tasks that are registered in the account of their Specialist role, or have been assigned to a team that is registered in the account of their Specialist role.

A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.






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